Refund Policy

Last updated: 11 November 2026

1. Who issues refunds

Stay plans are bought through the Apple App Store or Google Play. Apple and Google process these payments, so refunds are decided and issued by them under their policies. We cannot issue a refund for these purchases ourselves.

2. How we help

Email [email protected] with your receipt if you were charged by mistake, charged twice, or could not use paid features because of a fault on our side. We will look into it and support your request with Apple or Google where we can.

3. What is usually not refundable

Except where the law or the store's policy says otherwise: renewal payments you did not cancel in time, and the unused part of a period after you cancel (you keep access until it ends). To avoid a renewal charge, cancel at least 24 hours before the renewal date; see How to cancel.

4. Your statutory rights

This policy does not limit your rights under the consumer law of your country.

Questions: [email protected]