Terms of Use

Please read these Terms carefully. Stay is a wellness and self-reflection tool, not medical care (Section 4). Paid plans renew automatically until you cancel (Section 6). If you live in the United States, Section 14 requires individual arbitration and waives class actions, with a 30-day opt-out.

1. About us and these Terms

The Stay mobile app ("Stay: Stress Management" on the Apple App Store and Google Play, the "App") and the website staymind.world (together the "Service") are provided by Begamob Global Limited, 45-51 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong ("we", "us"). Contact: [email protected].

These Terms, together with our Subscription Terms, Refund Policy, Privacy Policy and Cookie Policy, form the agreement between you and us. By downloading the App, creating an account or purchasing a plan, you accept them.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, and able to enter into a binding contract. The Service is for personal, non-commercial use.

3. What the Service does

Stay offers mood tracking, lessons with reflective questions, guided exercises, breathing exercises and related wellbeing content. Observations shown in the App are based on what you record and are provided for self-reflection only.

4. Not medical or mental health care

The Service is not intended to diagnose, treat, cure or prevent any medical or mental health condition. It is not therapy, counselling or a crisis service, and nothing in it is medical advice. It does not replace a doctor, licensed therapist or other qualified professional. Do not delay seeking professional help or disregard professional advice because of something in the App.

If you are in crisis, thinking about harming yourself or others, or facing a medical emergency, contact your local emergency number or a crisis line right away.

5. Your account and content

You are responsible for activity on your device and account. Mood entries, reflections and answers you save ("your content") remain yours. You grant us a limited licence to store and process your content only to provide the Service to you, as described in our Privacy Policy. You may delete your account and data at any time (see Delete your account); this does not cancel a paid plan by itself.

6. Paid plans

Some features may require a paid plan. Plans are subscriptions that renew automatically at the end of each billing period until you cancel. Prices, billing periods, trials and introductory offers are shown in the App before you confirm a purchase. Purchases are made through the Apple App Store or Google Play, which process payment under their own terms. Details, including cancellation, are in our Subscription Terms.

7. Refunds

Refunds are governed by our Refund Policy. Nothing in these Terms affects your statutory consumer rights.

8. Acceptable use

You may not copy, resell, reverse engineer or scrape the Service, use it unlawfully, interfere with its security, or use it to harm or harass anyone.

9. Intellectual property

The Service, including its software, lessons, illustrations and design, is owned by us and our licensors. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use it under these Terms. If you downloaded the App from Apple's App Store, Apple's Licensed Application End User License Agreement also applies, and Apple is not responsible for the App or its support.

10. Disclaimers

The Service is provided "as is" and "as available". To the extent permitted by law, we disclaim all warranties, including that the Service will meet your needs, improve your wellbeing or be uninterrupted or error-free. Results differ from person to person.

11. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for decisions you make based on content in the Service. Our total liability is limited to the greater of the amount you paid for the Service in the 12 months before the claim or USD 50. Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.

12. Suspension and termination

We may suspend or end your access if you breach these Terms, act fraudulently, or if required by law. You may stop using the Service at any time.

13. Changes to the Service

We may add, change or remove features and content. If a change materially reduces a paid plan, we will tell you in advance where the law requires it.

14. Disputes

Please contact [email protected] first; we will try to resolve the matter informally within 30 days.

United States: any unresolved dispute will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its consumer rules; either party may bring an individual claim in small-claims court. You and we waive any right to a jury trial or class action. You can opt out of arbitration by emailing [email protected] within 30 days of first accepting these Terms.

EU/UK and other countries: you may bring proceedings in the courts of your country of residence, and you keep the protection of the mandatory laws of that country.

15. Governing law

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without prejudice to mandatory consumer protection laws of your country of residence.

16. Changes and general

We may update these Terms. For material changes we will notify you in the App, by email or on the website before they take effect; if you do not agree, stop using the Service and cancel any plan before the change applies. If any provision is unenforceable, the rest remains in force. The English version prevails over translations.

Begamob Global Limited, 45-51 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong · [email protected]