StayHelp and contact
Most questions are answered below. For anything else, email us and we reply within two business days.
I need urgent help
Stay is not a crisis service and our support team cannot provide medical or emergency help. If you are in crisis or thinking about harming yourself, contact your local emergency number right away.
Cancel or get a refund
See How to cancel and our Refund Policy. Subscriptions are cancelled in your Apple or Google account; deleting the app does not cancel.
Restore a purchase on another device
Sign in to the device with the same Apple ID or Google account you bought with, open the app and tap Restore Purchase.
My mood history or lessons are missing
Make sure you have the latest version of the app. If your entries still do not appear, email us with your device model and app version.
Delete my account or data
See Delete your account.
Report a security issue
Email [email protected] with "Security" in the subject. Please do not post security details publicly before we have had a chance to fix them.